Shipping Costs & Payments
For orders over NZD $99.01, shipping is free. For orders under $99 we charge $5 for shipping, using a tracked service. All goods are fully insured.
Delivery is a 1-2 day tracked courier service with New Zealand Couriers. This service only applies to weekdays as we do not offer a Saturday or Sunday delivery service. Nature Shop warehouses are open weekdays only so any orders placed on the weekend will be dispatched the following week.
If no one is at the address when your parcel is delivered, New Zealand Couriers will leave a new 'Redelivery Card' with multiple options. Picking up an item from any NZC Branch will not incur any additional cost but you can also have the parcel redelivered to the same or new address for a charge of $2.50(ex.GST) per parcel. Payments for redelivery can be made through the NZC website via Credit Card or Debit Card using the code that appears on your 'Redelivery Card'.
Payments are processed in real time by DPS, one of New Zealand's most trusted and secure payment processors. We accept bank transfers worldwide and all major credit cards: Visa and Mastercard. We also accept payments via bank transfer, please email [email protected] for more information on this option or if you have any queries regarding payment options. This website is uni-lingual. The only available language for contract conclusion before the placement of any order is English. Payments will appear on your card statement from "Nature Shop".